Store Facts

Frequently Asked Questions

(Store FAQ)

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How can I contact Microstamp?

E-mail: customerservice@microstamp.us

Toll Free: (800) 243-3543
In California: (626) 793-9489
Fax: (626) 793-9491

Microstamp
Corporate Headquarters
2770 East Walnut Street
Pasadena, CA 91107

How do I place my order by telephone?

Place your order toll free at 800-243-3543 or 626-793-9489. Microstamp engineering consultants can take your orders Monday- Friday 8am-5pm PST; closed Saturday and Sunday.

What are my payment options?

Microstamp welcomes Visa, MasterCard, American Express, Discover card, and debit card payments. Wire transfer payments are available on orders of $500 or more. Telephone numbers are required on all credit card orders.

Am I required to pay sales tax?

Sales tax is charged only to orders shipped to California addresses.

Do you provide international shipping?

Yes, world wide shipping with USPS, UPS and FedEx.

When can I expect my shipment to arrive?

Overall, in-stock item shipments shipped USPS Priority Mail will arrive in 3-7 days, sometimes sooner. Heavy items, are shipped UPS Ground or FedEx and arrive in 7-10 days. Exceptions apply to non-stock items.

Drop shipments are shipped to you directly from the manufacturer with delivery 2-4 weeks from order date, again depending upon availability. Please feel free to contact us toll free at 800-243-3543 or write to us at customerservice@microstamp.us to request an estimated time of arrival on your item.

What if the item I want is out of stock?

Due to the unpredictable volume of orders received, items can occasionally go out of stock before we are able to make a note to our online catalog. Microstamp will notify you immediately if your selected item is out of stock. We will inform you of the wait time for replacement stock or point you out to a comparable item. Please note that our steel stamp pieces are often one-of-a-kind and in most cases cannot be replicated.

If my order arrives incomplete or damaged, what should I do?

In the unfortunate circumstance that you receive partial, damaged, or defective merchandise, please contact customer service at customerservice@microstamp.us or phone 800-243-3543 or 626-793-9489 for further details and instruction.

How do I cancel my order?

If you need to cancel an order, please contact us immediately at 800-243-3543 or write to us at customerservice@microstamp.us. Please note that online orders process rapidly and shipping may be underway before cancellation is possible. Custom orders are non cancelable.

Will you ship to an alternate address?

If you would like your order shipped to an alternate address (in lieu of billing address) we require the address be on file with your credit card company. Another way we strive to protect you from fraudulent charges.

What is your policy on customer security?

You may shop with confidence, for your purchases are insured from our door to your door. To further protect our customers, we require a signature upon receipt on orders over $500 (exclusive of any USPS, FedEx, or USPS signature waivers requested). Your personal and credit card information is managed on an encrypted site to provide for maximum security. Your e-mail address is used for our promotions only. You may opt out at anytime. Please read our privacy policy for further details.